Queue management software that brings order back to your waiting room
"Whose turn is it?" In many clinics the waiting room runs on voice and memory: the receptionist keeps the arrival order in her head, patients grow restless, some dispute their place. Every patient call interrupts whatever the team was doing.
Daoini replaces that chaos with a digital queue updated in real time. Every patient holds a clear position, the waiting-room screen shows progress, and a voice announcement calls the next patient without anyone leaving their desk.
Tension drops on the patient side, mental load disappears on the team side — and you consult at your own pace.
No more arguments over turns
Every patient's position is recorded in the digital queue: the order is visible and beyond dispute.
A front desk that can breathe
The display screen and voice announcements answer "is it my turn soon?" so your receptionist doesn't have to.
Instant updates
With WebSocket technology, every change to the queue appears in real time on all connected devices.
A queue for each consultation room
Each practitioner manages their own room-filtered queue without interfering with the others.
Automatic voice calls
The next patient is called by a voice announcement triggered from the software — no one has to move.
A call in the right language
Voice announcements follow the system language — Arabic, French or English — with a choice of natural voices for each.
Emergencies go first
An appointment flagged as an emergency is highlighted and prioritised in the flow, without disrupting the rest of the queue.
A clear, live position for every patient
As soon as a patient joins the queue, their position is recorded and tracked. WebSocket technology pushes every change instantly to all connected devices: what the receptionist sees at the front desk is exactly what the doctor sees in the consultation room, down to the second.
No more doubts about the running order, no more "forgotten" patient — the queue is the single source of truth for everyone.
A display screen and voice announcements in the waiting room
Daoini drives a dedicated waiting-room display where patients follow the queue's progress instead of asking the front desk every five minutes.
When a patient's turn comes, a voice announcement calls them automatically. Neither the receptionist nor the assistant has to get up or shout a name down the corridor — the call is triggered from the software.
Multilingual voice calls, in your waiting room's language
The voice announcement that calls each patient is multilingual: it follows the system language — Arabic, French or English — with a choice of natural voices for every language. Does your waiting room speak Arabic? The patient is called in Arabic. The announcement matches the language your waiting room actually speaks.
And calling isn't limited to the queue screen: you can also bring a patient into the room directly from the calendar view, as you move through the day's appointments.
One queue per room for multi-practitioner clinics
If your practice has several consultation rooms, each room runs its own queue. The GP's patients never mix with the specialist's, and each practitioner moves through their list independently.
Room filtering applies to both the queue and the appointments, keeping the whole organisation consistent end to end.
Synchronised across all your devices
Front-desk computer, doctor's workstation, assistant's tablet: the queue stays synchronised live on every device. An action taken on one — calling the next patient, for instance — is reflected immediately on all the others.
The whole team works from the same information at the same moment.
Frequently asked questions
- How does Daoini's digital patient queue work?
- Each arriving patient is placed in the queue with a position tracked in real time. The waiting-room screen shows the queue's progress, and when their turn comes the patient is called by a voice announcement. The queue updates instantly on all connected devices.
- Do I need a screen in the waiting room?
- Daoini provides a dedicated waiting-room display you can show on a screen, letting patients follow the queue without asking the front desk. The queue also remains visible on the team's own devices.
- Can several queues run in parallel in the same clinic?
- Yes. The queue is organised by room: each consultation room has its own queue, and the view can be filtered per room. It is the ideal setup for group practices and clinics.
- Does the whole team see the queue at the same time?
- Yes. Multi-device synchronisation broadcasts the same queue state to every connected device — front desk, doctor's office, tablet — with real-time updates over WebSocket.
- How does a patient know it's their turn?
- Two channels work together: the waiting-room screen shows the queue's progress, and a voice announcement calls the patient by name when their turn arrives.
- In which language are patients called?
- The voice announcement is multilingual: it follows the system language — Arabic, French or English — with a choice of natural voices per language. Your patients are called in the language your waiting room actually speaks.
- Can an emergency be moved to the front of the queue?
- Yes. An appointment can be flagged as an emergency: it is then highlighted and prioritised in the flow. And to go even faster, you can call a patient into the room directly from the calendar view, without going through the queue screen.
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